It can occur if you’ve made a copy of your CS-Cart store that used our add-on. As a result, there can be two or more Searchanise add-ons with the one account and the same API key.

In this case, we recommend you to create a separate Searchanise account for your test store. To do so, follow these steps:

1. Connect to the database of the test copy of your store.
2. Execute the following SQL query:

   TRUNCATE cscart_se_settings;

3. Go to the Searchanise control panel in the test copy of your store to make a new connect and get a new API key.
4. Go to the Searchanise control panel > Dashboard in your live store and start the indexation by clicking the Force re-indexation button.

That’s it. After the indexation is complete, your test store will have the new API key and separate Searchanise account, and the live one will have accurate search results.